Free carbon-neutral shipping on every order over $75
Dispatch times, delivery rates, the returns window and how refunds are processed.
Orders submitted before 2 pm on a business day are picked, packed and dispatched the same day. Anything after that cut-off, or on a weekend or public holiday, leaves on the next working day. You receive a written confirmation as soon as our team reviews your order, and a tracking number as soon as the shipping label is generated.
Standard delivery is $6.90 and arrives in two to four business days. Express delivery is $14.90 and arrives in one to two business days. Orders over $75 qualify for free standard shipping, which is applied automatically in your cart. International orders normally arrive within seven to twelve business days, and any duties or import taxes are the responsibility of the recipient.
You have thirty days from delivery to return an unused item in its original packaging. Gifts bought in November and December can be returned until the end of January. Start a return by sending your order reference through the contact form and our team will reply with the return address and, where applicable, a prepaid label.
Once your return arrives we inspect it and issue the refund within three business days to the original payment method. Bank processing typically adds a further two to five days. For change-of-mind returns the cost of return shipping is deducted from the refund. Items that show use beyond reasonable inspection, or that are missing packaging and accessories, may be refunded in part.
If a parcel arrives damaged, photograph the packaging before opening it fully and send the images with your order reference through the contact form. If tracking shows delivery but nothing has arrived, tell us within seven days and we will open a carrier investigation and, in most cases, ship a replacement while it runs.
No printed forms, no phone queue. Write to us through the contact form and we reply with the return address and, where applicable, a prepaid label.