FAQs

Yes. Everything we list is tested against EN 71-1, EN 71-2 and EN 71-3 for European markets and CPSIA for the United States. Test reports and material declarations are held on file and we will send them on request through the contact form.

We keep the catalogue deliberately small. A product only joins the list if it beats the item it replaces on safety documentation, durability in daily use and value. If something is difficult to wash, refill or store, it does not make the cut.

From newborn through to about twelve years. Every product page shows a recommended age band, and you can filter the shop by age so you are not buying something your child grows into next year.

We do. Send your requirements and quantities through the contact form and our team will reply with bulk pricing, lead times and the documentation your compliance team needs.

No. Add items to the cart, fill in one short checkout form and submit. Your order goes straight to our team and you receive a written confirmation by email.

Every submitted order arrives in our corporate inbox immediately and is reviewed by a person. You receive an on-screen confirmation right away and a written reply with payment details and the final total including shipping.

Yes, as long as it has not been dispatched. Reply to your confirmation email or send a note through the contact form and we will amend or cancel it.

We do, at no extra cost. Mention it in the order notes field at checkout and add anything you would like written on the card.

Orders placed before 2 pm on a business day are dispatched the same day. Standard delivery is two to four business days, express is one to two. International delivery normally lands within seven to twelve business days.

Standard shipping is $6.90 and express is $14.90. Orders over $75 ship free with the standard service. The exact figure is shown in your cart before you submit.

Yes, to most of Europe, Canada and Australia. Duties and import taxes are the responsibility of the recipient, and we will confirm the expected total before dispatch.

A tracking number is emailed as soon as the label is created. If it has not arrived within twenty-four hours of your confirmation, send us a note and we will resend it.

Thirty days from delivery for unused items in their original packaging. Gift purchases made in November and December can be returned until the end of January.

We do, if the item is faulty, damaged in transit or not what you ordered. For change-of-mind returns the cost of return shipping is deducted from the refund.

Refunds are issued within three business days of the item arriving back with us, to the original payment method. Bank processing usually adds another two to five days.

Yes. Tell us what you would like instead when you request the return and we will reserve it so it does not sell out while your parcel is in transit.

Most plush is machine washable at 30 or 40 degrees inside a laundry bag, then air dried. The care instructions for each item are listed in the specification table on its product page.

Yes. Our silicone bibs, teethers and bottle parts are dishwasher and steriliser safe. Bamboo items should go on the top rack only and should not be soaked overnight.

Twelve months against manufacturing defects on all items, and twenty-four months on scooters and ride-ons. Normal wear, misuse and outdoor weathering are not covered.

For scooters, ride-ons and RC vehicles we hold wheels, batteries and fixings. Send the product name and what you need through the contact form.